Frequently Asked Questions
Everything you need to know about shopping with ftune.in
How long will it take to receive my order?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes 3 to 7 business days across India.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most products. Items must be unused, in their original packaging, and with all tags intact to be eligible for a refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can select the COD option during the checkout process.
How can I track my shipment?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking ID to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets through our secure payment gateway.
Are the products on ftune.in authentic?
Absolutely. We pride ourselves on sourcing high-quality, authentic products directly from manufacturers and authorized distributors to ensure the best experience for our customers.